Terms and Conditions
TERMS AND CONDITIONS
Last Updated: 06/20/2026
1. Introduction
These Terms and Conditions govern the cleaning services provided by iPureVista LLC (“we,” “us,” or “our”) to you, the customer (“you” or “your”). By booking our services or using our website, you agree to these terms.
2. Scope of Services
We provide professional residential and commercial cleaning services in the State of California. The specific services to be performed will be agreed upon during your booking. We require a safe working environment and reserve the right to refuse service if conditions are hazardous or unsanitary beyond the scope of standard cleaning.
3. Payment Terms
Authorization: Because we operate via a Mail Order / Telephone Order (MOTO) system, payment information is collected securely over the phone. By providing your credit or debit card details, you authorize iPureVista LLC to charge your card for the agreed-upon amount for services rendered.
Billing Cycle: Cards are typically charged 24 hours prior to service.
Price Adjustments: If the condition of the property requires significantly more time or labor than originally quoted, we will contact you to approve a price adjustment before proceeding.
4. Cancellation and Rescheduling Policy
Notice Required: We require at least 24 hours’ notice for cancellations or rescheduling.
Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of $100.
Lockouts: If our team arrives and cannot access the property, you will be charged a lockout fee of $150.
5. Refund Policy
Due to the subjective nature of cleaning services, we do not offer cash refunds. However, your satisfaction is guaranteed. If you are unhappy with the service, you must contact us within 24 hours of the cleaning. We will return to re-clean the specific areas of concern at no additional charge.
6. Liability and Damages
We treat your home with the utmost care. In the event that an item is accidentally damaged by our staff, we must be notified within 48 hours of the service date.
We are fully insured and bonded. Our liability for any damaged item is limited to the actual cash value of the item, up to our insurance limits.
We are not liable for pre-existing damage, improperly secured items (e.g., heavy pictures hung with weak string), or damage arising from normal wear and tear.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms will be resolved in the courts located in Elk Grove, California.
8. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@iPureVista.com
Phone: (279) 240-2555